Aquisition -> apply
- Qlue (2017) -> Virtual Agent
- Parlo (2018) [EN]
Passage AI (2020) -> NLU (Natural Language Understanding) - Attivio (2019) -> AI Search
- Hitch (2022) -> Skill kit (demo)
Integrations / Connectors
text-to-flow
Microsoft Copilot
MS Team integration
Key Takeaways
- AI is not the future it's (Service)Now.
Don’t delay; stay updated and learn. - AI will, without a doubt, expand into other areas of the platform. Tests?
- Initial Idea Garden for Upcoming and Ongoing Projects
- Opened topics for the future KSS. Share please!