AI-Powered ServiceNow

AI-Powered ServiceNow

Aquisition -> apply

• Qlue (2017) -> Virtual Agent
• Parlo (2018) [EN]
  Passage AI (2020) -> NLU (Natural Language Understanding)
• Attivio (2019) -> AI Search
• Hitch (2022) -> Skill kit (demo)

AI agent - Now Assist

Dashboard - Now Assist

Skill kit - Now Assist

Integrations / Connectors
text-to-flow

Microsoft Copilot
MS Team integration

Creator Toolbox - Demo 1

Creator Toolbox - Demo 2

Creator Toolbox - Demo 3

Text-to-code - Demo

Vibe Vault scripts!?

Key Takeaways

• AI is not the future it's (Service)Now.
  Don’t delay; stay updated and learn.
• AI will, without a doubt, expand into other areas of the platform. Tests?
• Initial Idea Garden for Upcoming and Ongoing Projects
• Opened topics for the future KSS. Share please!

Thanks!

Q&A